South DSM News

Hospitality Training

When: 28 Jul 2022 

Schedule:

2 sessions

#1.:

28 Jul 2022, 10:00 AM 11:00 AM (CDT)

#2.:

28 Jul 2022, 5:00 PM 6:00 PM (CDT)

Location:

Cobblestone Hotel & Suites

Spaces left: 48

Registration:

• Member - 10 a.m. Session

  Hospitality Training is free for all Knoxville Chamber of Commerce members and employees

• Member - 5 p.m. Session

  Hospitality Training is free for all Knoxville Chamber of Commerce members and employees

• Non-Member – $10.00

  Hospitality Training is $10 for attendees not members of the Knoxville Chamber of Commerce

• Non-Member - 10 a.m. Session – $10.00

  Hospitality Training is $10 for attendees not members of the Knoxville Chamber of Commerce.

Knoxville Chamber of Commerce is happy to present Hospitality Training given by Erika Pleggenkuhle, Patient Access Manager at Knoxville Hospital & Clinics. The session will be held twice on Thursday, July 28, from 10-11 a.m. and 5-6 p.m. at Cobblestone Hotel & Suites in Knoxville.

Erika will provide information on how genuine hospitality originates from our ability to interact and engage with customers. She will explain to attendees:

• How to use hospitality to set your business apart
• The importance of going the extra mile for your customers
• Best practices for customer retention

We highly recommend this training for:

• Front-line employees who frequently interact with customers
• Business and community leaders
• Organization volunteers
• Managers of retail shops, restaurants, hotels, attractions, gas stations, and convenience stores

Snacks will be provided for all attendees. Cost to attend is free to Knoxville Chamber of Commerce members and employees, and is $10/person for non-members. Registration fees can be paid online or at the time of the event.

To accommodate the size of the meeting room, registration is limited to 50 people per session. You are more than welcome to invite your whole staff, but we kindly ask that you pre-register ahead of time. 

Original source can be found here.